Frequently Asked Questions (FAQ)
Not sure what you want?
Take a look at my portfolio or follow me on Instagram and Facebook for inspiration. If you have an idea but need guidance, send me a message via creative enquiry form on my order page.
How do I place an order?
Fill out the Order Form with your name, contact details, what you'd like to order, a deadline (if applicable), and budget (if known). You can also email me directly.
How will I get updates on my order?
I’ll keep you updated via email or Facebook with:
Is anything currently for sale?
I focus on custom commissions, but a shop section is coming soon!
Can I leave a testimonial?
Absolutely! I’d love to hear your feedback.
Copyright & Reproduction Rights
The Commission Process
Cancellations & Refunds
What if I don’t like the final piece?
I’ll share progress updates, so we can make adjustments along the way.
Delivery & Payment
Not sure what you want?
Take a look at my portfolio or follow me on Instagram and Facebook for inspiration. If you have an idea but need guidance, send me a message via creative enquiry form on my order page.
How do I place an order?
Fill out the Order Form with your name, contact details, what you'd like to order, a deadline (if applicable), and budget (if known). You can also email me directly.
How will I get updates on my order?
I’ll keep you updated via email or Facebook with:
- Sketches & concepts
- Progress photos/videos
- Final approval before completion
Is anything currently for sale?
I focus on custom commissions, but a shop section is coming soon!
Can I leave a testimonial?
Absolutely! I’d love to hear your feedback.
Copyright & Reproduction Rights
- You own your commissioned piece but cannot reproduce it (e.g., as prints or cards) without permission.
- Digital art must include a credit to Zoe Davey Art & Photography when shared online.
- If you need commercial use rights, contact me for a contract.
The Commission Process
- Enquiry – Send an email or fill out the order form.
- Consultation – We’ll discuss ideas, materials, pricing, and set a deposit.
- Creation – I’ll provide updates throughout the process.
- Finalization – You’ll receive the finished piece after full payment.
Cancellations & Refunds
- You can cancel before the creation process starts (before deposit payment).
- If I’ve already started, you’ll be charged for work done so far.
- Deposits are non-refundable.
What if I don’t like the final piece?
I’ll share progress updates, so we can make adjustments along the way.
Delivery & Payment
- Delivery options: Post, email, collection, or cloud transfer.
- Postage costs extra. I take care in packaging, but once shipped, I can’t take responsibility for damage.
- Payment via bank transfer or cheque (agreed during consultation).
